Return & Refund Policy

At PeakUp Outlet, most items are closeouts, liquidation, or limited-quantity deals.

All sales are generally final to maintain the lowest possible prices.

Eligible for Return (Case-by-Case Approval Only)

We will take care of you if your item:

• arrives damaged

• is defective

• is incorrect

• is not as described

In many cases, we may offer a replacement or refund without requiring a return

Not Eligible for Return

We do not accept returns for:

• buyer’s remorse / changed mind

• wrong size / no longer needed

• opened or used personal items

• clearance / closeout items

• For Parts / As-Is products

• wholesale, pallet, or bulk purchases

Timeframes

• Local Pickup: report within 7 days

• Shipped Orders: report within 7 days of delivery

• Approved returns must be shipped back within 7 days

Important Conditions

• Do not return items without approval

• Items must be returned in original condition when applicable

• We may request photos, videos, or proof before approval

In-Store Policy (PeakUp Outlet – Ontario, CA)

• All in-store purchases are final sale

• Exchanges/replacements only for defective or incorrect items

• Applies to both retail and wholesale customers